Human Resources
Your reference hub for Attendance, Time Off, and Health Benefits. Use the search to quickly find a keyword (e.g., “tardiness”, “DEEL”, “Maxicare”, “APE”, “handover”).
Working Hours & Coverage
Company-wide hours are 10 PM–8 AM Manila Time / 7 AM–5 PM PST (includes a 1-hour lunch). Two coverage shifts may apply: 10 PM–7 AM and 11 PM–8 AM (MNL).
Tracking & Accountability
Attendance is tracked daily via Work Day Tracker. Excessive use of a manual tracker due to WDT issues may lead to a written warning.
Reporting absences or lateness Notify early + provide documentation when required
- Inform your immediate supervisor/HR at least 2 hours before your workday start if you will be late or absent.
- Notification can be sent via email or SMS (to your department head or HR).
- If it’s a sudden illness/emergency, notify as soon as possible.
- If sick leave exceeds two days, a medical certificate is required upon return. Missing documentation may trigger non-compliance actions.
Tardiness rules Definitions + escalation steps
- Tardiness is arriving more than 30 minutes after your scheduled start time without prior notice.
- Time offsetting is not allowed for tardiness (even if approved) unless the reason is verified as an emergency.
- Habitual tardiness: 3 instances in a month → verbal warning.
- Frequent tardiness: 3 instances/month for 3 consecutive months → may lead to suspension or contract termination at Dept Head and Client discretion.
Undertime rules For special or emergency situations
- Undertime approval depends on your Department Head and/or HR, based on the request.
- Use undertime strictly for special or emergency situations. Excessive patterns may trigger review and a verbal warning.
- Request approval at least 2 hours in advance when possible, and include the reason + intended departure time.
- No time offsetting for undertime (even if approved) unless the reason is verified as an emergency.
Leave management & consequences Where to file + what happens for non-compliance
- All leaves (sick/casual/annual) must be requested via DEEL and approved by the direct manager.
- Unapproved or excessive absenteeism may be considered misconduct.
- Non-compliance may progress: verbal warning → written warning → suspension/termination (Client discretion).
- HR maintains attendance records; exceptions (emergencies, severe weather, etc.) require approval by HR/Dept Heads.
- This SOP is reviewed annually and updated as needed.
Independent Contractor Context
Time Off (TO) is time away from contracted services, coordinated with the client. For VT Placed roles, there is no paid time off; TO decisions are determined by the client.
Approval Timeline
TO requests are reviewed and approved by the Client and/or AM/CSM within 1 business day (based on deadlines, capacity, and operational requirements).
How to request Time Off Email notification + required details
- Send an email notification to your CSM, including any proof of client approval.
- Include: exact TO dates and any notes/context (if applicable).
- Approval depends on: client agreement, project deadlines, team capacity, and operational requirements.
- You’ll receive confirmation via email or platform message. If denied, alternative suggestions may be provided.
Before TO: handover checklist Keep projects moving while you’re away
- Update project statuses and key deliverables.
- Notify relevant team members about your absence.
- Ensure essential files and systems access are available for continuity.
During TO & returning Out-of-office + re-entry
- During approved TO, contractors are not expected to provide services.
- Redirect urgent matters to a designated point of contact.
- Activate out-of-office messages across your communication tools.
- Upon return: review missed messages/updates, prioritize follow-ups, and notify your manager/client of your availability.
Exceptions & review cycle Deviations must be pre-approved
- Any deviations from this SOP must be pre-approved by the client or relevant manager/department head.
- This SOP is reviewed annually and revised as needed.
- Operational note: Client facing — CSM (no work, no pay).
Program Overview
Provider: Maxicare • Plan: PRIMA Consult • Cost: $16.85 / PHP 999 per person • Coverage: outpatient consultations + basic diagnostics.
Eligibility
Available to teammates who have completed 90 days of active engagement with a client (enrollment subject to company approval and submission to Maxicare).
What’s covered Unlimited consults + Annual Physical Exam (Basic 5)
- Unlimited doctor consultations at Maxicare-accredited PRIMA clinics (specialists list in the next dropdown).
- Annual Physical Exam (Basic 5) includes: Physical exam, CBC, routine urinalysis, routine fecalysis, and Chest X-ray (PA view).
Eligible specialists (PRIMA clinics) Common specialties you can consult
- General Practitioner (GP), Internal Medicine (IM), Family Medicine (FM), Pediatrician, ENT, OB-GYN
- Dermatologist, Ophthalmologist, Cardiologist, Endocrinologist, Pulmonologist
- Gastroenterologist, Rheumatologist, Nephrologist, Infectious Disease Specialist
- General Surgeon, Urologist, Orthopedic Specialist, Rehabilitation Medicine Specialist
Key features (how it works) Fast access and less paperwork
- Pre-existing conditions are accepted and covered.
- No paperwork required during clinic visits.
- No preliminary checkups/approvals needed.
- Cashless and hassle-free consultations at PRIMA clinics.
Enrollment & activation What HR does + when coverage starts
- HR collects enrollment details, submits data to Maxicare, and coordinates updates/concerns.
- Maxicare issues confirmation and activates PRIMA Consult access.
- Coverage becomes active upon confirmation by Maxicare and remains valid for the coverage period in the enrollment agreement.
Exclusions & limitations Know what’s not included
- Coverage is limited to outpatient consultations and Basic 5 APE only.
- Hospitalization, emergency care, and advanced diagnostics are not included unless separately covered.
- Services must be availed only at PRIMA clinics.