NORTH Valley Endodontics & Oral Surgery
Endodontics | Dental Microscopy | Endodontic Retreatment | Cone Beam CT Imaging
Case Study: Streamlining Dental Billing and Accounts Receivable
Discover how North Valley Endodontics improved its billing efficiency and cash flow by partnering with Virtual Teammate’s specialized dental billing team.
The Challenge
North Valley Endodontics, with 11 active clinical practices, faced increasing administrative strain from insurance billing, follow-ups, and collections.
- Operational bottlenecks
- Delayed cash flow
- Overworked administrative staff
Their in-office team struggled to keep up with growing accounts receivable and needed a scalable support solution.
Key Pain Points
Administrative Overload: Increasing strain from insurance billing, follow-ups, and collections caused operational bottlenecks.
Cash Flow Delays: Growing accounts receivable led to slower revenue cycles and financial stress.
The Solution
To alleviate these challenges, Virtual Teammate provided a team of five full-time Virtual Teammates (VTs):
- Immediate AR improvement and more timely collections
- Rapid scale-up, adding 1 new Virtual Dental Biller per month for 4 consecutive months
- Planned expansion into insurance verification and eligibility task delegation
- Stronger cash flow, reduced billing backlogs, and greater operational confidence
The Results
North Valley Endodontics transformed its revenue cycle with a high-performing remote team.
With Virtual Teammate support, daily claims processing increased by over 50%, and the team recently added insurance verification, streamlining patient intake and reducing front desk stress.
Freed from administrative burdens, the in-office staff can now focus on exceptional patient care and smooth operations, empowering the team to perform at its best and scale with confidence.
"We didn’t expect results this quickly.
Within weeks, we saw a noticeable difference—claims were going out faster, follow-ups were more consistent, and our collections improved dramatically. The impact was so immediate that we added a second Virtual Teammate the next month… then a third, then a fourth, and now five Virtual Teammates handling our dental billing.”
— Practice Manager, North Valley Endodontics