Summary
Multilingual Customer Service and Virtual Assistant professional with 6+ years of experience in airlines, BPO, social media support, and online education. Skilled in project management, appointment setting, data entry, internet research, and bilingual customer support (English & Spanish). Proficient in Salesforce, Google Workspace, Microsoft Office, Meta Business Suite, Mailchimp, and HubSpot, with strong communication, cultural adaptability, and remote collaboration skills.
Multilingual Customer Service and Virtual Assistant professional with over 6 years of experience supporting global clients in airline, BPO, and online education industries. Managed customer inquiries, flight rebookings, refunds, and compliance documentation in both Spanish and English, ensuring high satisfaction and timely resolution. Provided technical and quality support, coordinated with cross-functional teams, and currently delivers engaging online English lessons while utilizing CRM and productivity tools in remote environments.
