Summary
Healthcare Operations Leader with 10+ years of experience managing U.S. healthcare clients across medical virtual assistance, insurance verification, billing, claims, and collections. Skilled in operations and workflow management, appointment scheduling, eligibility verification, and compliance-driven client support. Proven expertise in team leadership, performance coaching, call auditing, and healthcare account management, with proficiency in Epic, Cerner, Salesforce, Brightree, and other EHR/EMR systems.
Healthcare Operations and Case Management Leader with over 10 years of experience supporting U.S. healthcare clients across medical virtual assistance, insurance verification, billing, claims, and collections. Led teams of up to 200+ agents, managed onboarding and training programs, monitored performance metrics (AHT, FCR, CSAT), and implemented process improvements to drive service quality and operational efficiency. Experienced in reviewing medical records, handling escalations, coordinating with attorneys and providers, and ensuring compliance, accuracy, and high client satisfaction across multiple healthcare accounts.
