Summary
Detail-oriented Customer Service and Administrative Support professional with 5+ years of experience in technical support, client retention, and omni-channel communication. Skilled in AI annotation and labeling, content moderation, data entry, internet research, and compliance review. Proficient in Zendesk, Salesforce, Google Workspace, Microsoft Office, and AI tools, with strong bilingual communication skills (English & Filipino) and a proven ability to deliver accurate, high-quality support in corporate and freelance environments.
Customer Service and Technical Support professional with over 5 years of experience across BPO and freelance environments. Provided omni-channel support for ride-hailing platform users, handled compliance document reviews, and assisted with applicant onboarding. As an Independent Contractor and Content Moderator, performed AI data annotation, image and video audits, transcription, and digital ad evaluation to support machine learning models—delivering accurate, guideline-compliant results in fast-paced settings.
