Summary
Detail-oriented Patient Service Representative and Virtual Teammate with 5+ years of experience in healthcare operations and revenue cycle support. Skilled in appointment scheduling, insurance verification, billing coordination, and patient data management with 100% accuracy standards. Adept at streamlining clinical workflows while ensuring strict HIPAA and GLP compliance. Experienced in onboarding and training new hires, supporting high-volume environments, and utilizing healthcare systems such as EPIC, Citrix, and MedCompass to enhance efficiency and patient satisfaction.
Healthcare professional with over 5 years of experience in patient service and back-office operations within revenue cycle management and clinical support environments. Proven track record in insurance verification, billing accuracy, appointment coordination, and patient information management to ensure seamless workflows and reduced payment delays. Experienced in handling high-volume tasks while maintaining strict HIPAA and GLP compliance standards. Served in roles with WNS Global Services and Conifer Health Solutions, contributing to billing pipeline optimization, benefit verification, and patient communication processes. Additionally supports onboarding and healthcare process training for new hires, reinforcing operational efficiency and regulatory compliance.
