Summary
Detail-oriented Medical Virtual Assistant with expertise in appeals and denials coordination, prior authorizations, CPT and diagnosis code review, and insurance follow-ups. Skilled in administrative support, appointment setting, inbound/outbound calls, and data entry, with a strong clinical background in laboratory testing and phlebotomy. Proficient in AthenaOne, eClinicalWorks, Availity, and Google Workspace, combining clinical knowledge with efficient workflow and claims management support.
Medical Virtual Assistant and Registered Medical Technologist with experience in appeals and denials coordination, prior authorizations, and remote administrative support. Managed calendars, appointment scheduling, insurance follow-ups, and drafted appeal letters to improve claims approval rates. Previously served as Assistant Clinical Manager, overseeing clinic operations, performing laboratory tests and phlebotomy, and handling administrative documentation, while also gaining experience in lead generation and procurement support.
