Summary
Experienced Customer Care and Dental Receptionist Virtual Assistant with over 5 years of expertise in insurance verification, benefits and claims status inquiries, appointment scheduling, and inbound/outbound call handling. Proficient in Open Dental and communication platforms, with strong skills in patient coordination, cold calling, and administrative support within U.S. and Canadian healthcare accounts.
Customer Care and Dental Receptionist Virtual Assistant with over 5 years of experience supporting U.S. and Canadian medical and dental accounts. Handled high-volume inbound and outbound calls for insurance eligibility, benefits, and claims status, while assisting providers and insured members. Also managed dental appointment scheduling, insurance verification, recall confirmations, and supported case resolution for medical and dental claims.
