Summary
Results-driven Process Trainer with 4+ years of experience in healthcare scheduling protocols and professional development. Skilled in project management, appointment setting, data entry, and organizational planning. Proficient in facilitating large training sessions, conducting upskilling and refresher programs, and managing high-volume workloads while meeting strict deadlines. Strong interpersonal, time management, and adaptability skills, with experience using eClinicalWorks, Nice CXOne, Microsoft Office, and Google Workspace.
Process Trainer with over 4 years of experience in healthcare operations, specializing in pediatric scheduling protocols and workflow management. Led new hire training, upskilling, and refresher sessions while supporting performance improvement plans for agents. Managed high-volume training schedules, collaborated with cross-functional teams, and ensured adherence to updated procedures and project timelines, consistently meeting deadlines and operational targets.
