Summary
Detail-oriented Technical Support and Operations professional with 3+ years of experience in QuickBooks Online troubleshooting, reconciliation, data analysis, and administrative support. Skilled in financial reporting, workflow optimization, email management, and appointment setting. Proficient in QuickBooks Online, Salesforce Lightning, Microsoft Excel, Oracle, and Google Workspace, with strong analytical, organizational, and process improvement capabilities.
Technical Support and Operations professional with over 3 years of experience at Intuit QuickBooks Online, providing advanced troubleshooting for complex financial and system issues. Served as Subject Matter Expert and later as Tech Lead, acting as escalation point for Tier 1 and Tier 2 advisors, collaborating with product and engineering teams, and driving process improvements to reduce resolution times. Also handled administrative reporting, email management, data tracking, and compliance support to ensure efficient and organized operations.
