Summary
Detail-oriented Medical Billing Specialist and Virtual Teammate with 5 years of experience in healthcare revenue cycle management and BPO operations. Strong expertise in insurance verification, claims processing, accounts receivable follow-ups, and payment posting for U.S. healthcare clients. Demonstrates high accuracy in documentation, billing reconciliation, and data management while maintaining strict HIPAA compliance. Proficient in CRM and EMR/EHR systems including SISComplete, Iclinic, Tebra, ECW, MD Land, and Athena. Experienced in quality assurance monitoring, SLA tracking, performance reporting, and process improvement initiatives. Recognized for strong communication skills, analytical thinking, and the ability to manage high-volume workloads while delivering reliable, patient- and client-focused support.
Results-driven healthcare revenue cycle and BPO professional with 5 years of progressive experience spanning medical billing, accounts receivable management, quality assurance, and operations supervision. Proven expertise in insurance follow-ups, claims resolution, payment posting, and maintaining accurate patient billing records for U.S. healthcare accounts while ensuring full HIPAA compliance. Previously held leadership and quality-focused responsibilities at Teleperformance, overseeing team performance metrics, SLA compliance, reporting, and process improvement initiatives to enhance operational efficiency and accuracy. Currently serving as a Healthcare Collector at Global Support Group, managing AR follow-ups, resolving billing discrepancies, and supporting end-to-end revenue cycle workflows with strong attention to detail and documentation standards.
