Summary
Automation & IT Support Specialist with 5+ years of experience in process automation, data analysis, and technical troubleshooting. Skilled in building AI-powered workflows, automated reporting systems, and performance dashboards using Power Automate, Power BI, and Microsoft 365. Proficient in Google Workspace administration, Active Directory, and cross-functional collaboration, with strong problem-solving, process improvement, and team support capabilities.
Automation & IT Support Specialist with over 5 years of experience delivering technical support, process automation, and data-driven solutions. Led automation initiatives to streamline reporting and operational workflows, built performance dashboards, and improved efficiency through AI-powered tools. Provided IT troubleshooting, Google Workspace administration, onboarding/offboarding support, and cross-functional collaboration to optimize systems, reduce manual tasks, and enhance team productivity.
