Summary
IT Helpdesk Level 2 professional with 7+ years of experience in advanced technical troubleshooting, escalation management, POS system configuration, and fraud investigation support. Skilled in incident management, hardware/software/network diagnostics, service desk operations, and SLA-driven resolution. Proficient in ServiceNow, CA Service Desk, Active Directory, and endpoint management tools, with strong expertise in POS installation, payment device configuration, and secure system integration.
IT Helpdesk Level 2 professional with over 7 years of experience in BPO and enterprise environments, providing advanced technical support across hardware, software, network, and POS systems. Managed escalations, resolved complex incidents, and ensured SLA compliance while supporting restaurant technology, payment systems, and server connectivity. Previously handled fraud claims, dispute processing, credit card investigations, and technical support for telecom and e-commerce accounts, consistently delivering customer-focused solutions in high-volume settings.
