Summary
Detail-oriented Dental Virtual Assistant and Provider Customer Representative with 3+ years of experience in dental insurance and US healthcare support. Skilled in insurance verification, claims processing (PPO, HMO, Facets), prior authorizations, eligibility review, and benefits analysis. Proficient in HIPAA-compliant documentation, provider communication, and navigating healthcare systems, with strong administrative support and customer service expertise.
Dental Insurance and Provider Customer Representative with 3+ years of experience supporting U.S. healthcare and dental accounts. Managed insurance-related inquiries, verified patient eligibility and benefits, assisted with PPO, HMO, and Facets claims, and guided providers through billing, reimbursement, and prior authorization processes. Recognized as a top-performing agent with consistent 100% scorecards, delivering HIPAA-compliant, accurate, and high-quality service in fast-paced environments.
