Summary
Detail-oriented Dental Virtual Assistant with hands-on experience in insurance verification, claims submission and resubmission, and patient scheduling for dental practices. Skilled in reviewing coverage details, deductibles, co-pays, and waiting periods to minimize claim denials and ensure accurate reimbursement. Strong background in maintaining up-to-date patient and insurance records while supporting efficient front- and back-office workflows. Proficient in dental practice management systems including Carestack, Dentrix, and Open Dental, with working knowledge of Dentalxchange, Dialpad, Mango Voice, Google Workspace, and Asana. Recognized for clear patient communication, strong organizational skills, and strict adherence to HIPAA compliance standards while delivering reliable remote administrative support.
Dedicated Dental Virtual Assistant with comprehensive experience supporting both front-office and back-office operations in dental practices. At Underbite, managed end-to-end dental insurance verification, reviewed patient benefits (deductibles, maximums, co-pays, and waiting periods), and prepared and submitted accurate daily claim batches. Proactively handled claim resubmissions with complete narratives, x-rays, and attachments to reduce denials and accelerate reimbursements. As a Virtual Dental Receptionist at Dr. Dental, provided professional inbound and outbound patient support, coordinated appointment scheduling and confirmations, and verified insurance eligibility prior to visits to ensure smooth clinical workflows. Demonstrates strong attention to detail, efficient documentation practices, and consistent HIPAA-compliant handling of sensitive patient information in remote work environments.
